Veterinary Client Service Representative - Contingent in Cleveland, OH

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more!  We are looking for collaborative and driven people to join our clinical team.  

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.  

We are looking for:  Veterinary Client Service Representative  - Contingent

This role provides a high level of client service. In this role, the individual enhances communication and provides support between referring veterinarians, clients, veterinarians, and all team members of the department. 

What you’ll do:  

• Answer and respond to all phone calls from clients, Referral Partners and Pharmacies, log all conversations, as well as check and log voicemails  

• Answer incoming calls as back up to the switchboard coordinator  

• Call for referral information on new/recheck patient appointments  

• Coordinate with clinical team and update departmental schedule calendar  

• Check for incoming referral faxes at the front desk and/or communication center  

• Organize records in hard charts for next day specialty appointments  

• Check appointment emails throughout the day  

• Email any electronic records/x-rays to perspective department and all x-rays to radiology  

• Fax referral letters (depending on location)  

• Make copies if needed: Client handouts, cage sheet change forms  

• Call clients to remind of appointments & drop-offs for the next day  

• Monitor supplies needed for the department, as well as clean and stock areas as needed  

  
Who you are:  

• Ability to work successfully as part of a team and autonomously  

• Ability to remain composed in stressful and emergency situations  

• Flexible about working additional hours when necessary  

• Excellent verbal and written communication skills  

• Client service skills and phone etiquette  

• Attention to detail  

• Proficient computer skills  

• Ability to work in a fast-paced environment  

• Critical thinking skills  

• Self-motivated  

 
 Perks and Benefits include:  

• Strong career growth and personal development opportunities   

• Shift Differentials and On-call Pay  

• Uniform Allowance  

• Employee Pet Discounts and Pet Insurance   

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.