Veterinary Client Care Liaison - AnimERge in Raritan, NJ

PetVet Care Centers' AnimERge is currently seeking a Client Care Liaison to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Veterinary Client Care Liaison who will serve as the primary point of contact for pet owners, helping to enhance the overall client experience through clear communication, timely updates, and coordination of care throughout their hospital visit. The Veterinary Client Care Liaison combines traditional Veterinary Receptionist/Care Coordinator responsibilities with an expanded focus on client communication, patient flow, financial coordination, and administrative support.

This position serves as a key connection between clients, the medical team, and hospital management, ensuring a positive client experience while supporting efficient daily operations. The ideal candidate is compassionate, organized, proactive, and comfortable managing multiple responsibilities in a fast-paced emergency veterinary environment.

AnimERge in Raritan, New Jersey, is a leading emergency and specialty hospital known for its innovative approach to veterinary medicine, where a dedicated team delivers cutting-edge care in a fast-paced, team-oriented setting.

Why Join Us:

• We are focused on building a collaborative, supportive and accountable team that prioritizes patient care, clear communication and an exceptional client experience.
• We are particularly interested in candidates who are adaptable, focused on supporting coworkers, dependable and comfortable working in a fast-paced environment.

Essential Responsibilities

• Reception & Client Care Coordination
  • Perform all standard Receptionist/Care Coordinator duties, including answering phones, greeting clients, patient registration, check-in and checkout, scheduling, and processing payments.
  • Maintain accurate client and patient records in Cornerstone.
  • Coordinate incoming emergency visits and communicate patient arrivals to the medical team.
  • Assist with obtaining medical records, client authorizations, and treatment estimate approvals.
  • Provide reception coverage and support other Client Services team members as needed.
• Client Communication & Patient Flow
  • Serve as a primary point of contact for clients throughout their pet's emergency visit.
  • Provide proactive updates regarding wait times, patient status, and anticipated next steps.
  • Monitor patient progression and assist in coordinating exam room availability and discharge readiness.
  • Collaborate with veterinarians, technicians, and Care Coordinators to identify communication gaps and minimize unnecessary delays.
  • Address client concerns with empathy and professionalism, escalating issues when appropriate.
  • Assist with discharge coordination, follow-up communication, and client education using veterinarian-approved information.
• Financial & Administrative Support
  • Present and explain approved treatment estimates, deposits, payment options, and available financing.
  • Assist with invoice review and billing accuracy.
  • Assist with and identifying potential missed charges or billing discrepancies.
  • Support accounts receivable (A/R) management, including contacting clients regarding outstanding balances, coordinating payment arrangements within hospital policy, and documenting collection efforts.
  • Assist with payment reconciliation, outstanding invoices, and follow-up on unpaid accounts.
  • Support administrative projects, recordkeeping, reporting, and other tasks assigned by the Hospital Manager.
  • Identify opportunities to improve client service, financial processes, and operational efficiency.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have experience delivering consistent 5-star service focused on client satisfaction.
• Must be comfortable simultaneously managing multiple phone lines and in-person client care.
• Excellent communication and conflict resolution skills.
• Basic bookkeeping knowledge is required with the ability to troubleshoot and reconcile invoicing and payment errors.
• Experience working in an animal hospital is highly desired.
• Must be somewhat tech savvy and be able to adapt to multiple systems for patient management, communication, and ancillary services.

Preferred Skills (Nice to Have)

• Experience as a veterinary technician, assistant or care coordinator is preferred.
• Some knowledge of common PIMS systems, particularly Cornerstone.

Schedule

• Full-Time, must commit to a 5-day work week that includes four day shifts and one swing shift weekly, in addition to rotating one weekend day every other week.
• The schedule will consist of day shifts on Monday, Tuesday, Wednesday, and Thursday, with alternating Friday and Sunday shifts every other week.
  • Week 1: Work Monday–Thursday day shifts and Friday from 5:00 PM–2:00 AM, with Saturday and Sunday off.
  • Week 2: Work Monday–Thursday day shifts and Sunday, with Friday and Saturday off.
  • This two-week rotation will repeat on an ongoing basis.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$21—$23 USD

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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